Store Policies
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RETURNS, EXCHANGES, CANCELLATIONS, AND REFUNDS
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We do NOT accept any returns or exchanges. All sales are final and nonrefundable once the order has been shipped. As a very small business, it's very costly for us so we are currently unable to offer an open refund policy.
Cancellations are only possible if your order has not shipped yet. If you need to cancel an order, please email us as soon as possible at mokamart.official@gmail.com.
If we are able to cancel your order, you will receive a full refund. Once the order has been shipped, refunds are no longer possible. Thank you for your understanding!
If you need additional assistance, please follow these instructions:STEP 1: Please email mokamart.official@gmail.com with the following information:
- your first and last name
- order number (found in your confirmation email you received after ordering)
- description of the issue
- photos of the item(s)
STEP 2: After confirming your information, we will provide more information and do our best to resolve the issue. Thank you for your patience and understanding!
If there is a mistake on our end, we will do our best to resolve the issue accordingly. ❤️
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PREORDER PROCESS
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Preorder item times can take up to 2 to 4 months or longer to fulfill depending on the manufacturing process. We will do our best to communicate updates with you.
**Please note that images of preorder items may result in slight color variations due to differences in lighting and monitor screens! Thank you for your understanding!**
Typically, if you place an order with a preorder item, then all items will be shipped together at the time of the preorder item's arrival.
If you want your non-preorder item(s) to arrive earlier or separately from the preorder item(s), you MUST place separate orders.
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SHIPPING DETAILS
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Packages are shipped from Las Vegas, Nevada.
Domestic orders that include non-flat items (i.e. pins, charms, apparel, etc.) are all shipped via USPS Ground Advantage Service. Shipping time will vary depending on your location.
*Small domestic orders that are less than 3 items and less than 3oz with ONLY small flat items (i.e. stickers, sticker sheets, mini prints, postcards) are typically mailed untracked via stamped mail with the USPS. However, you may purchase an upgrade your shipping to USPS Ground Advantage and receive a tracking number for your order.*
Domestic (USA) orders may take between 4 to 15 business days to arrive.
International orders may take anywhere between 4 to 9 weeks or more depending on your country.
*Please expect potential delays with shipping and plan accordingly especially for the holiday rush and peak times!*
Unfortunately, we have no control over your package once it has been shipped as the delivery process is handled by the USPS and shipping couriers. We are not responsible for any delays or lost items. Please contact your local post office if you have any questions regarding shipping status.
We are now offering international shipping to the following countries on our main shop site (mokamart.co) via the USPS Postal Service:
China, Hong Kong SAR, India, Indonesia, Japan, Malaysia, Mongolia, Philippines, Singapore, South Korea, Taiwan, Thailand, Vietnam, Egypt, Kenya, Morocco, Nigeria, South Africa, Bahamas, Jamaica, Argentina, Brazil, Chile, Colombia, Peru, Venezuela, Australia, New Zealand, Canada, Mexico
**The customer is responsible for all fees, taxes, and related costs with customs and shipping.**
Please double check your shipping addresses, phone number, and email if you are ordering from outside of the United States.
For our friends from Europe and the United Kingdom, we are unable to offer international shipping through our main site due to the new VAT implantation and import policies. Until we can figure out a better process, please use our Etsy Store to place your order.
We're really sorry for the inconvenience!
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PROMOTIONAL OFFERS & INFORMATION
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*Any offer involving free shipping is only valid for use at mokamart.co and will only apply for orders with shipping destinations in the UNITED STATES.