Refund policy

RETURNS, CANCELLATIONS, AND REFUNDS

We do NOT accept any returns. All sales are final and nonrefundable once the order has been shipped. As a very small business, it's very costly for us so we are currently unable to offer an open refund policy. 

Cancellations are only possible if your order has not shipped yet. If you need to cancel an order, please email us as soon as possible at mokamart.official@gmail.com. 

If we are able to cancel your order, you will receive a full refund. Once the order has been shipped, refunds are no longer possible. Thank you for your understanding!

If you need additional assistance, please follow these instructions:
STEP 1: Please email mokamart.official@gmail.com with the following information:

  • your first and last name
  • order number (found in your confirmation email you received after ordering)
  • description of the issue
  • photos of the item(s) 

STEP 2: After confirming your information, we will provide more information and do our best to resolve the issue. Thank you for your patience and understanding!


If there is a mistake on our end, we will do our best to resolve the issue accordingly. ❤️

LIMITED EXCHANGE POLICY

All sales are final and nonrefundable once the order has been shipped. Only apparel items are eligible for exchanges (terms and conditions apply).

Exchanges are on a request and approval basis since we may not have the inventory available.

Apparel items (shirts, sweaters, hoodies) are only eligible for an exchange 7 days from the delivery date as long as stock permits. All items must be clean, unworn, unwashed, and in its original packaging with tags attached. 

Unfortunately, we're unable to cover the cost of the exchange so the customer will be responsible for the cost of packing/shipping the item(s) back to us. 

 Thank you for your understanding!

If you'd like to request an exchange, please follow these instructions:

STEP 1: Email mokamart.official@gmail.com with the following information:

  • your first and last name
  • your shipping address
  • order number (found in your confirmation email you received after ordering)
  • exchange reason (ex. let us know what size you want to exchange)
  • photos of the item(s) 

STEP 2: After we approve of the exchange, follow the instructions in the following emails. You'll have to pack the shirt(s) and ship it to us with the shipping courier of your choice (ex. USPS, UPS, FEDEX). You'll be responsible for this cost so feel free to pick whatever is best for you. We'll provide you the shipping information!

STEP 3: Once the items have arrived in acceptable condition, we'll ship you your exchange items.  

Thank you for your patience and understanding!

 

REGARDING CANCELLATIONS

Cancellations are only possible if your order has NOT shipped yet. If you need to cancel an order, please email us as soon as possible at mokamart.official@gmail.com. 

If we are able to cancel your order, you will receive a full refund. Once the order has been shipped, refunds are no longer possible. Thank you for your understanding!